Services > Policy and Procedure Manuals

Clear, complete and up-to-date Policy and Procedure manuals support organizations to effectively serve their stakeholders.  High quality Policy and Procedure Manuals can be particularly helpful to:

• Train staff
• Maintain uniform compliance with complex rules
• Manage service quality

Web-Based Policy and Procedure Manual Platform

Annkissam offers a web-based platform for managing an organization’s Policies and Procedures. Here are some of the features:

• Easily searchable
• Easy to keep up-to-date
• Glossary
• Hover your mouse over a term in the manual to see the definition
• Accessible from anywhere with an Internet connection
• Roles based security allows you to control what staff see
• Roles based security allows you to control who can make changes to your manual
• Keep track of who made changes to your manual and what changes they made
• Integrate Policies and Procedures with your current systems

In our experience, challenges to fully effective Policy and Procedure manuals include:

• Ensuring staff at any location have access to the most up-to-date version of the Policy  and Procedure Manual
• Keeping the Policy and Procedure Manual up-to-date
• Finding the right part of the manual to help when you need it

Web-based Policies and Procedures alleviate these challenges.

First, because the Policies and Procedures are web-based, staff anywhere with an Internet connection can access the manual with their username and password.

Our web-based Policy and Procedure Manual platform has robust search and tag functionality.  This means that users can easily search for every instance of a term or process.  As a result, when a procedure relating to a certain task changes, you can easily search the web-based manual for any other Policies or Procedures that make use of that process.  You can then easily update the manual per the new information.

A major benefit of web-based Policies and Procedures include the ability to easily search them and to integrate them with an organization’s existing systems.  For example, you may have a Policy and Procedure on posting correcting entries to the organization’s General Ledger.  With a web-based Policy and Procedure manual, you can include the link to the Policy and Procedure document on making correcting entries to the General Ledger directly in your General Ledger system.  You can include that link only in the spot in the system where you make a correcting entry.  This integration of an organization’s existing systems supports staff training and makes it easier to support all staff to use the same process to approach their work.